We don’t forget about you once you’ve completed your purchase

Your new home is probably the largest investment you will make, and we want you to give you assurance that you are protected.  That’s why all North Park Homes come a warranty.  Our Premier Guarantee Warranty means you have the benefit of being covered against structural faults or defects that may arise within 10 years of the build completion, and includes:

• Water penetration through the basement or foundation walls
• Defects in materials, including windows, doors and caulking, or defects in work that result in water penetration into the building envelope
• Defects in work or materials in the electrical, plumbing and heating and distribution systems
• Major structural defects
• Your new build home will have a minimum of 10 years structural warranty cover from the date of the practical completion of the property.

All appliances and product manufacturers provide warranties. These warranties and operating instructions will be included in your Homeowners Pack. All warranties must be completed and sent by the homeowner for each appliance to activate your warranty with the manufacturer, failure to do so may result in your appliance not being covered.

What is not covered?

The following are not covered under our warranty:

• Damage resulting from improper maintenance, such as dampness or condensation caused by the homeowner’s failure to maintain proper ventilation levels or improper operation of a humidifier, hot tub or any other moisture-producing device.
• Alterations, deletions or additions made by the homeowner.
• Defects in material and work supplied or installed by the homeowner/purchaser.
• Secondary damage caused by defects under warranty. While the defects themselves are covered, the personal or property damage they cause is not.
• Normal wear and tear, such as scuffs and scratches to floor and wall surfaces caused by homeowners moving, decorating, and/or day-to-day use of the home.
• Normal shrinkage of materials that dry out after construction (such as nail “pops” or minor concrete cracking).
• Settling soil around the house or along utility lines.
• Damage from floods, other weather, wars, riots, or vandalism.
• Damage from insects or rodents
• Damage caused by municipal services or other utilities.
• Surface defects in work and materials noted and accepted in writing by the homeowner at the time of possession.
• Damage caused by the homeowner or visitors.